Area: Runtime Error
Issue : Initial Software Launch – SQL Server does not exist or access denied
Generally Caused By: Loop back address (127.0.0.1) did not retrieve full computer name
Level of Complexity: Medium
Close the RedBeam Application. You will need access to the registry node HKEY_LOCAL_MACHINE\SOFTWARE\ (RBAT, RCO, or RIT).
If you are not an administrative user on the network, please locate an IT person or be given an administrative user account.
Navigate to Start > Run and in the Open box, type regedit (Windows XP, 2003 users) or regedt32 (Windows NT, 2000 users), and then click “OK “.
Find and select the appropriate node, HKEY_LOCAL_MACHINE\SOFTWARE\ (RBAT, RCO, or RIT).
Right click “DBComputer” and select modify.
Once the Edit String box is opened, go to Start > Control Panel > System and select the “Computer Name” tab. Copy the Full computer name excluding the period at the end.
Replace the 127.0.0.1 address (value data before the back slash) in the DBComputer edit string box with the Full Computer name and click “OK”.
Restart the application. If you receive the same error message, see Step 8.
Please contact RedBeam Technical Support by dialing 1-877-373-0390 and selecting option 2.
Notes: This error states that the application cannot connect to the database server. If customer is using full SQL Server, customer will need to recheck database connection and/or settings.