Return Policy

 

Software Return Policy

We offer fully functional, try-before-you-buy access to software products on our website. Please make sure that the software meets your needs before purchasing. Although you will be limited to the number of assets or items you can add, the trial software is fully functional and does not expire./

During your trial period, our asset and inventory specialists are available to assist you via unlimited web, email and telephone support. We strongly recommend that all customers test the trial version of any product prior to making a purchase. In addition, it is highly recommended that you complete a web-based demonstration to ensure that the software will meet your needs.

If you are not completely satisfied, you may exchange or return the product within 30 days from when it was delivered.

Hardware RMA Policy and Requirements | General

  • No open box returns for non-DOA products are allowed.
  • Product box must be clean and undamaged, with no marks of any kind. This includes writing, stamps or shipping labels (i.e. written RMA numbers).
  • All products must be double boxed.
  • Original manufacturer’s packaging, both inside and outside must be used.
  • Returns must be complete with all manuals, cables, warranty cards, static bags, etc., just as the customer received them.
  • Customers have 15 days from date of invoice to request a non-DOA return.
  • The RMA # issued is valid for 15 days from issue date.
  • There will be a restocking fee on returns resulting from customer error such as a ordering an incorrect product. Non-DOA configured product may not be returned.
  • For customers on credit terms, credit will be applied to your account less freight and a possible restock fee when the product is received by RedBeam.
  • For customers paying C.O.D. or by credit card, RedBeam will send replacement product upon receipt of returned product. If desired, RedBeam will send replacement product if paid for by C.O.D or by credit card, and a refund/credit can be requested from the credit department less freight and a possible restock fee when the returned product is received by RedBeam. The customer is responsible for freight costs when returning product.

Hardware RMA Policy and Requirements | DOA

  • If the product is tested and the problem is not duplicated, there may be a “no problem found” fee charged to the customer.
  • Products that show signs of use are not returnable to RedBeam as DOA.
  • Product box must be clean and undamaged, with no marks of any kind. This includes writing, stamps or shipping labels (i.e. written RMA numbers).
  • All products must be double boxed.
  • Original manufacturer’s packaging, both inside and outside must be used.
  • Returns must be complete with all manuals, cables, warranty cards, static bags, etc., just as the customer received them.
  • For customers on credit terms, credit will be applied to the account less freight and a possible restock fee when the product is received by RedBeam. Replacement product will be sent in advance, freight free via UPS Ground.
  • For customers paying C.O.D. or by credit card, RedBeam will send replacement product upon receipt of returned product. If desired, RedBeam will send replacement product if paid for by C.O.D or by credit card, and a refund/credit can be requested from the credit department less freight and a possible restock fee when the returned product is received by RedBeam.

RedBeam reserves the right to charge a 25% restocking fee on returned products that do not comply with the above policies and procedures to cover the costs of receiving, shipping, and restocking.

Acceptance of this Refund Policy

It is your responsibility to familiarize yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy.

If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us.

Please send any questions regarding our refund policy to sales@redbeam.com.

Redbeam Software Return Policy.