RedBeam Return Policy
The products available on our web site are downloadable, fully-functional, and try-before-you-buy. We provide these trial versions to let you fully evaluate our products before you make a purchase decision. Please use them to make sure that the software meets your needs before purchasing. Although you will be limited to the number of assets or items you can add, the software is fully-functional and does not expire.
When you purchase RedBeam products through a reseller partner, you will receive the product and serial code needed to activate your license(s). Once this information is delivered, no refunds will be given. We have this policy since it would be impossible for you to return your registered version of our software.
During your trial period, our support staff is available to assist in installation and configuration via web, email and telephone. We strongly recommend that all customers download, install, and test the trial version of any product prior to making a purchase. In addition, it is highly recommended that you complete a web-based demonstration to ensure that the software will meet your needs.
In rare instances and only within 30 days of purchase, if due to technical difficulties or platform incompatibilities the software will not function, we may, at our discretion, issue a refund. In such instances, we require that you provide enough information for us to positively identify your purchase transaction (e.g., order number, your company name, date of transaction, purchase code, number of licenses purchased, etc.).
Acceptance of this Refund Policy
It is your responsibility to familiarize yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy.
If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us.
Please send any questions regarding our refund policy to firstname.lastname@example.org.