Training and Support

Fast, accurate and friendly assistance from RedBeam.

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Annual Support Contracts

With a valid support contract, our team of knowledgeable product support experts is at your service from the moment you implement a RedBeam solution. Our experienced support professionals are seasoned RedBeam employees that have been extensively trained to help you resolve issues expediently, and to assist you in getting your system up and running as quickly and efficiently as possible.

Annual Support Contracts for Software.
Available Support Contracts

Investing in annual support for your RedBeam software? You’ll need the matching support part listed here.

Single User Support Contract.
Standard Edition – 1 User
$199 / RB-SSC-1

Unlimited Phone and
Email Support

Remote Connectivity Tools
Patches and Updates

Software support for your team.
Standard Edition – 5 Users
$399 / RB-SSC-5

Unlimited Phone and
Email Support

Remote Connectivity Tools
Patches and Updates

Mobile Tracking software support
Mobile Edition – 1 User
$399 / RB-MSC-1

Unlimited Phone and
Email Support

Remote Connectivity Tools
Patches and Updates

Team Tracking software for Mobile devices.
Mobile Edition – 5 Users
$799 / RB-MSC-5

Unlimited Phone and
Email Support

Remote Connectivity Tools
Patches and Updates

Support contract for RFID Tracking
RFID Edition – 1 User
$1,165 / RB-RSC-1

Unlimited Phone and
Email Support

Remote Connectivity Tools
Patches and Updates

RFID Tracking software support for your team.
RFID Edition – 5 Users
$1,830 / RB-RSC-5

Unlimited Phone and
Email Support

Remote Connectivity Tools
Patches and Updates

Enterprize RFID Tracking Software Support.
Enterprise Edition
$3,995 / RB-MSC-Enterprise

Unlimited Phone and
Email Support

Remote Connectivity Tools
Patches and Updates

Team Tracking software for Mobile devices.
Web Edition
$995 / RB-WSC-5

Unlimited Phone and
Email Support

Remote Connectivity Tools
Patches and Updates

Although not required, RedBeam Annual Software Support Contracts are highly recommended. If you decide not to purchase support, we will assist you on your first call and then refer you back to your reseller to purchase a valid support contract.

Onsite & Web-Based Training

RedBeam’s comprehensive training and installation offering is designed to help you realize the full value of your investment. We offer two different training formats to fit your learning style, each delivered by experienced trainers with in-depth industry and product knowledge.

Asset tracking and inventory control Training.

Web-Based Training

RedBeam Web Based Training provides cost-effective personalized training, delivered to you via the internet. A RedBeam training professional will guide you through the installation and set up of the system as well as train each user until they are confident in the system’s operation.

On-Site Training

RedBeam Onsite Training & Installation provides personalized training, delivered to your location at your convenience. A RedBeam training professional will assist you with the installation and set up your system. Course participants work hands-on to complete exercises designed to familiarize them with key product features and functionality.

Available Training Options

RedBeam offers two training options. We can help you choose the one that best meets your needs.

Web based training for Tracking Software
RB-Service-WB
$499

RedBeam Web Based Training

T4 Hours Included

On-Site Tracking software training per day.
RB-Service
$1,695

RedBeam Installation and
Training Per Day

Travel Billed at Cost

RFID tracking software Training.
RB-Service-RFID
$2,325

RedBeam RFID Installation
and Training Per Day

Travel Billed at Cost